The BSB30120 Certificate III in Business will provide the ideal foundation for students wanting to progress and demonstrate skilled office administration. This course covers an array of business and organisational tasks including customer service, communication, maintaining and managing workplace information and understanding workplace safety.
Students will learn how to support the wellbeing of self and colleagues in the workplace, help uphold workplace safety and sustainable practices, communicate effectively in the workplace, create documents and presentations, and develop positive relationships with customers and other stakeholders in a business.
This qualification reflects the role of individuals who apply a broad range of administrative competencies in varied work contexts, across a wide spectrum of industries.
To complete this course 13 units of competency must be completed.
These 13 units are made up of 2 core units plus 11 elective units.
The Penn College has considered local industry requirements and determined that the following 13 units of competency will be delivered for this Certificate:
| Unit Code | Unit Name | Type | Hours |
|---|---|---|---|
| BSBWHS311 | Assist with maintaining workplace safety | Core | 80 |
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Description: This unit describes the skills and knowledge required to assist with implementing and monitoring an organisation’s work health and safety (WHS) policies, procedures and programs as part of a small work team. It applies to individuals who have roles in assisting with maintaining workplace safety in an organisation. Individuals closely monitor aspects of work associated with the safe delivery of products and services, and they contribute to influencing safety in the workplace. |
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| Unit Code | Unit Name | Type | Hours |
|---|---|---|---|
| BSBPEF201 | Support personal wellbeing in the workplace | Core | 82 |
|
Description: This unit describes the skills and knowledge required to advocate for and feel empowered about personal wellbeing in the workplace. It involves developing and applying basic knowledge of factors that may influence wellbeing, both positively and negatively. It applies to individuals employed in a range of industry and workplace contexts, who work under direct supervision. It may also apply to learners who are preparing to enter the workforce. |
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| Unit Code | Unit Name | Type | Hours |
|---|---|---|---|
| BSBSUS211 | Participate in sustainable work practices | Core | 82 |
|
Description: This unit describes the skills and knowledge required to measure, support and find opportunities to improve the sustainability of work practices. It applies to individuals working under supervision or guidance who are required to follow workplace procedures and instructions. |
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| Unit Code | Unit Name | Type | Hours |
|---|---|---|---|
| BSBXCM301 | Engage in workplace communication | Core | 82 |
|
Description: This unit describes the skills and knowledge required to communicate through written, oral and nonverbal forms in the workplace. It applies to a wide range of workers, with a focus on workers with limited responsibility for others. |
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| Unit Code | Unit Name | Type | Hours |
|---|---|---|---|
| BSBTWK301 | Use inclusive work practices | Core | 84 |
|
Description: This unit describes the skills and knowledge required to recognise and interact productively with diverse groups of individuals in the workplace. It covers responding to and working effectively with individual differences encountered during the course of work. |
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| Unit Code | Unit Name | Type | Hours |
|---|---|---|---|
| BSBCRT311 | Apply critical thinking skills in a team environment | Core | 106 |
|
Description: This unit describes the skills and knowledge required to apply critical thinking skills to generate solutions to workplace problems in a team environment. |
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| Unit Code | Unit Name | Type | Hours |
|---|---|---|---|
| BSBTEC202 | Use digital technologies to communicate in a work environment | Elective | 116 |
|
Description: This unit describes the skills and knowledge required to effectively identify, select and use digital communication methods such as email and instant messaging in a workplace context. |
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| Unit Code | Unit Name | Type | Hours |
|---|---|---|---|
| BSBTEC302 | Design and produce spreadsheets | Elective | 132 |
| Description: This unit describes the skills and knowledge required to develop spreadsheets using spreadsheet applications. | |||
| Unit Code | Unit Name | Type | Hours |
|---|---|---|---|
| BSBOPS304 | Deliver and monitor a service to customers | Elective | 114 |
|
Description: This unit describes the skills and knowledge required to identify customer needs, deliver and monitor customer service and identify improvements in service delivery. |
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| Unit Code | Unit Name | Type | Hours |
|---|---|---|---|
| BSBOPS305 | Process customer complaints | Elective | 77 |
|
Description: This unit describes the skills and knowledge required to respond to customer complaints and contribute positively to workplace improvement. |
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| Unit Code | Unit Name | Type | Hours |
|---|---|---|---|
| SIRXMKT001 | Support marketing and promotional activities | Elective | 91 |
|
Description: This unit describes the skills and knowledge required to support the implementation of marketing and promotional activities. |
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| Unit Code | Unit Name | Type | Hours |
|---|---|---|---|
| SIRXPDK001 | Advise on products and services | Elective | 83 |
|
Description: This unit describes the skills and knowledge required to develop product and service knowledge and provide information to customers. |
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| Unit Code | Unit Name | Type | Hours |
|---|---|---|---|
| BSBOPS303 | Organise schedules | Elective | 82 |
|
Description: This unit describes the skills and knowledge required to organise schedules and support workplace operations. |
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Studying units in business is about getting solid skills in a wide range of areas. This course is perfect for those who want to gain employment in an office or business.
The BSB30120 Certificate III in Business teaches you office skills such as engaging in workplace communication, using inclusive work practices, delivering and monitoring a service to customers, processing customer complaints, supporting marketing and promotional activities, and so much more. This course will give you more confidence in a wide area of business applications.
Potential business employers like to see that you have an analytical mind and attention to detail; this course allows you to practice those skills and gives you the practical ability to use many office programs currently in commercial use. The course also teaches you how to apply critical thinking skills in a team environment and assist with maintaining workplace safety, amongst many other useful subject modules.
Individuals with this qualification are able to perform roles, such as:
While there are no formal entry requirements to undertake the BSB30120 Certificate III in Business, all potential students will undergo a Language, literacy and numeracy assessment.
Recognition of Prior Learning (RPL)
The Penn College provides the opportunity for students to apply to have prior learning and experience recognised toward a qualification.
For example, if you have completed units of competency for this qualification at another educational institution, or have significant work experience, you may be granted credit or partial credit towards this qualification in recognition of those skills and knowledge gained through work experience, life experience and/or previous formal training.
Please contact us for further information about how to apply for RPL for this qualification.
After achieving BSB30120 Certificate III in Business, individuals may undertake:
Scholarship offering in partnership with Lowes
Lowes has teamed up with Penn College to add another unique dimension to the future of our students.
Lowes is proud to be more than a uniform supplier to many schools:
Each year, six scholarship will be awarded nationally, to which Lowes is the official schoolwear supplier valued at $2,490.
Applications will open in February 2026.
| Name | Course Start Date | Course End Date | |
| BSB30120 – 202601 – Certificate III in Business | 01/02/2026 | 01/02/2029 | |
| BSB30120 – 202601 – Certificate III in Business (Scholarship) | 01/02/2026 | 01/02/2029 | |
| BSB30120 – 202601 – Certificate III in Business – Lowes Student Special | 01/02/2026 | 01/02/2029 |